I see this all the time.
Most people don’t listen from the other person’s life/experiences, they only listen from their own biased experiences and react and respond accordingly.
It’s the ego, selfishness in humanity, that causes this.
Empathy, is rare.
Most people only hear what they want to hear, and respond in a way that is for themselves.
It’s why people will say things they know are likely to be hurtful, but say them anyway and add things like ‘I hope you don’t feel offended by this, but….’. Knowing the person will likely be hurt, offended but they feel ‘entitled’ to say it anyway. Instead of just shutting up.
Listening, combined with empathy, is a skill, that needs to be developed and is not common.